Fear of Failure
Mohamed stressed the overall IT goal was for “continuous improvement without dramatically changing current or past culture.” This is a key observation since external reviews can create sometimes create the perception of moving too quickly for dramatic change. At the same time, it is important to recognize the history of an institution’s culture, but not to be constrained by it. Getting employees to move away from saying “what is good for me" to “what is good for we” is an important consideration.
Another key component for IT change is to have your staff serve at the Help Desk at some time. This provides an important service component to the end user, but also provides an opportunity for each IT staff member to more fully understand important support issues that are trending on campus.
“Failure-The Secret to Success” was discussed and connected the universal themes of failure in race car racing and being an IT professional. The film graphically illustrates the importance of admitting failure, learning from it, and being proactive in changing the atmosphere towards a more productive and effective organization.
The audience was extremely engaged, and participants asked if this culture truly existed and was sustainable. We explained it is sustainable and scalable if you carefully follow the key 8-points of success highlighted in this blog posting. For the IT management team, it takes consistent commitment, cooperation, and communication to be successful. The key for positive change in your IT enterprise is to merely start the process and celebrate the small steps. If you make steady consistent progress, you will positively change your IT culture.